Maintenance
24x7x4hr Support @ 1/2 Price
Critical Technology offers customized levels of support for your Mission-Critical or Disaster Recovery infrastructure at 50% less than the OEM maintenance.
Maintenance is like insurance:
- You have to have it
- You hate paying for it
- When you need it, the situation is usually urgent & the service you’ve paid for better deliver
But this does not mean you have to pay out the nose for subpar service that routes you to a call center tech that is reading off a script and makes you jump through hoops to get to a Level 3 tech that can actually solve your urgent problem. When you call our team, a real human answers the phone.
Advantages of our Critical Support
- A real human answers the phone
- Direct access to a Level 3 engineer
- Customized SLA’s
- Onsite spares
- 50 % the Cost of the OEM
- EOSL Alerts
- Dedicated Service Account Manager
- Portal to track all assets under our support or the OEM
- Renewal Management Portal to track expiration dates
- Onsite spares
Hardware Supported
Desktop Support Services for Remote Workforce
Now that a majority of your workforce may be working from home, how will you support them?
Our Support Team will
- Take the first call to troubleshoot the issue
- Dispatch a tech for onsite assistance
- Image and deploy a new device
- Pickup & RMA damaged device
- Repair, Inventory & Redeploy returned devices
Let our team provide the white glove support your internal users need to get online and back to work.
Level 3 engineers available 24/7
Tech will come onsite to repair or replace client device.
Onsite support for hardware & software issues.
Portal to track ticket progress, inventory & repair of damaged asset.