Build the team that touches the device.
We're an operator, not a platform. We employ bright thinkers and doers who like real chains of custody and real accountability. See what's open below.
A growing company where the work is real.
We're a growing company tackling the hard end of the IT lifecycle, the projects other vendors hand back. That means real ownership, real client relationships, and the chance to grow fast alongside an experienced leadership team.
Interested? Email your resume to hr@critical-technology.com. We're always hiring, so if you don't see your role below, reach out anyway or check our LinkedIn for current listings.
What we offer.
Representative openings.
Roles we hire for regularly. Apply by emailing your resume, and check LinkedIn for the latest live listings.
Sales Development Representative (Entry-Level)
FULL-TIME NORCROSS, GA OR REMOTE $30,000 base + performance bonuses (~$70,000 OTE)
Sales Development Representative (Entry-Level)
Help the senior sales team with client acquisition. You'll use a range of sales and marketing tools to open the sales cycle, working closely with Account Executives to target the right prospects and set up meetings. IT experience is a plus, not a requirement, a basic understanding of and desire to learn IT is what matters.
- Create and execute outreach using existing and emerging lead-generation methods.
- Work with the sales team to identify new markets and growth opportunities.
- Plan and attend relevant trade shows and expos.
- Initiate contact with prospects via cold outreach and inbound marketing inquiries.
- Qualify interest, build relationships, and uncover business needs.
- Move qualified leads through the funnel and hand off to senior sales.
- Outgoing self-starter with high autonomy and a "get the job done" mentality.
- Ability to ask probing questions to uncover business needs.
- Bachelor's degree preferred but not required.
- Prior IT sales experience desired but not required.
Key Account Manager
FULL-TIME NORCROSS, GA OR REMOTE
Key Account Manager
A mid-level role focused on client retention and success, no cold outreach required. You'll ensure on-time service delivery and an excellent customer experience, working closely with senior management and the senior sales team. IT-industry experience is required.
- Attend client meetings and ensure timely, accurate delivery of orders.
- Work with the sales team to identify opportunities for growth.
- Plan and attend relevant trade shows and expos.
- Build relationships that surface client needs and drive renewals.
- Move projects and opportunities through the funnel.
- Experience in the IT field is required.
- Outgoing self-starter with high autonomy and a "get the job done" mentality.
- Bachelor's degree preferred but not required.
- Prior IT sales experience desired.
IT Technician
FULL-TIME NORCROSS, GA $50,000 – $70,000 annually
IT Technician
A detail-oriented, organized technician supporting our growing Managed Services business. You'll configure and troubleshoot systems, provide hands-on support, and help run one-time and ongoing IT projects and customer orders.
- Configure, install, and set up new computers.
- Troubleshoot technical problems across software, hardware, networks, and OSes.
- Prepare and package orders and accessories for shipment; ensure timely fulfillment.
- Test automated workflows and integrations with other systems.
- Restock, reorder, and record inventory; order equipment for IT projects.
- Coordinate internal and external resources to meet project deadlines.
- 1–2 years as an IT Technician or in a relevant role.
- Hands-on experience installing and maintaining computer systems.
- Well-versed in O365, Smartsheet, G-Suite, and similar tools.
- Bachelor's degree in a related field preferred (experience may substitute).
- Strong attention to detail and an upbeat, customer-friendly attitude.