HQ NORCROSS, GA · 470-284-5400
Critical Technology Services
A device imaging and configuration station: rows of identical business laptops being imaged simultaneously on a clean staging rack.
MANAGED DEPLOYMENT

Laptop deployment and collection. Backed by an R2v3-certified operator.

From new-hire day to retrieval on offboarding. Image, kit, ship, support, recover. Serialized chain of custody all the way through.

R2v3 · ISO 14001 · NIST 800-88 · 24×7 helpdesk
DEFINITION

What is managed deployment?

Managed deployment is a full laptop deployment and collection service: one operator to image, kit, ship, support, and retrieve employee devices end to end. It is a white-glove alternative to Device as a Service (DaaS): the same hands-off experience without the DaaS cost structure, and you keep ownership of the devices. CTS delivers it as an R2v3-certified operator with a serialized chain of custody. If you prefer the true DaaS model, we can wrap the devices and the service into a lease.

THE WORKFLOW

Six steps. One operator.

01 · ORDER

Same-day quote.

02 · IMAGE

Custom image. Asset tag. MDM enrollment.

03 · KIT

Laptop plus peripherals. Padded box.

04 · SHIP

Touchless ship to any address.

05 · OPERATE

24/7 helpdesk. Onsite repair if needed.

06 · RETRIEVE

Return kit on offboarding.

Our deployment SLA is same-day (volume-limited): a ticket submitted before the daily cutoff ships that same day.

See what doing this in-house costs you
An IT deployment staging bench with new laptops in protective foam, padded shipping boxes, peripherals and printed asset-tag labels.
DEVICES TO YOUR PEOPLE

A ready-to-work machine on day one.

The employee opens a padded box, powers on, and signs in to a machine that's already imaged, asset-tagged, and enrolled in your MDM. No IT ticket, no setup call. When they offboard, the same program retrieves the device and folds it back into the lifecycle.

HELPDESK

A real human answers.

When your employee calls, a human picks up. We dispatch a tech onsite when needed, image and deploy replacements, and RMA damaged devices.

  • ▲Level 3 engineer access
  • ▲Customized SLAs
  • ▲Onsite spares
  • ▲A portal to track tickets and inventory
THE BUYBACK ADVANTAGE

Retired devices have value. We pay you for it.

The 2026 secondary market is strong. AI server resale is 2.5× the seven-year average. DDR4 memory is up 450% year over year. We resell what still has value through our IT asset disposition line and share the residual back to you.

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FAQ

Deployment questions we get a lot.

01

How fast can you ship a new-hire laptop?

We commit to a delivery date when we accept the order. 97% of orders ship same-day, and you choose the transit speed: overnight, 2-day, or economy.
02

What MDMs do you support?

We pre-enroll to the major MDMs before shipment. The specific list is available on a discovery call.
03

How do you handle damaged returns?

We inspect each return and condition-grade it, then repair, redeploy, refurbish, resell, or destroy. The call shows in your portal. You can override.
04

What is Device as a Service (DaaS)?

Device as a Service (DaaS) bundles hardware, deployment, support, and end-of-life recovery into one recurring per-device subscription instead of an upfront purchase. CTS delivers the deployment and recovery side as an R2v3-certified operator.
05

Is this Managed Deployment or DaaS?

Our Managed Deployment is an outsourced deployment program: you own the devices, we run the program. That is different from traditional DaaS, where you lease the hardware. If you want the DaaS model, we can wrap the devices and the service into a lease.
06

What about international employees?

Domestic shipments are direct. International ships through our partner network.
07

Do you handle laptop collection and retrieval, not just deployment?

Yes. This is a full laptop deployment and collection service. When an employee offboards, the same operator retrieves the device, condition-grades it, and folds it back into the lifecycle — wipe, redeploy, refurbish, resell, or destroy — with the chain of custody intact.
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