Hardware maintenance at half the cost of OEM.
Same-day repairs for mission-critical equipment with a real human, a Level 3 engineer, onsite spares, and a 24×7×4hr onsite SLA, for about 50% of the OEM contract.
What is third-party hardware maintenance?
Third-party maintenance (TPM) is hardware support provided by an independent operator instead of the original manufacturer. CTS covers server, storage, and network hardware, including post-warranty and end-of-service-life (EOSL) gear, with customized SLAs at about half the cost of the equivalent OEM contract. Maintenance is like insurance: you have to have it, you hate paying for it, and when you need it the service had better deliver. So when you call, a real human answers and connects you straight to a Level 3 engineer.
Critical support, without the OEM markup.
When you call, a person picks up and connects you straight to a Level 3 engineer. No script, no call-center triage to escalate past.
Coverage matched to the asset. 24×7×4hr onsite for mission-critical and disaster-recovery infrastructure, lighter tiers where that is enough.
Equivalent SLAs at about half the price of the OEM maintenance contract. Most of the savings show up on post-warranty and EOSL gear.
Critical spares staged at your site so a failed part is swapped in hours, not shipped in days.
We track end-of-service-life and warranty dates and warn you before coverage lapses. No surprise gaps.
A portal to track every asset under our support or the OEM, with renewal dates and expirations in one place.
One contract across your stack.
Buying new gear too? We attach maintenance to hardware procurement, and recover the value of what you retire through IT asset disposition.
Coverage that keeps critical hardware alive.
Servers, storage, and network gear don't stop mattering when the OEM warranty ends. We keep post-warranty and end-of-service-life infrastructure supported, with onsite spares staged where uptime requires it, so a failed part is swapped in hours, not shipped in days. When the gear is finally ready to retire, our ITAD line recovers its residual value.
Desktop support for a distributed team.
Our team troubleshoots the issue with the end user before anything ships.
A technician comes onsite to repair or replace the device for hardware or software issues.
We image and deploy a replacement device so the user is back online fast.
We pick up the damaged device and handle the RMA.
Returned devices are repaired, inventoried, and redeployed.
A portal to track ticket progress, inventory, and repair of every asset.
Level 3 engineers are available 24/7, with onsite support for both hardware and software issues, white-glove support that gets your users back to work.